FAQ


Customer account

How do I create a customer account for the Leif Nelson online shop?

All you need to open a customer account for our Leif Nelson online shop is a valid email address and a personal password. After registering in our shop, you will receive an email confirming your successful registration.

Why does it make sense to create a customer account?

The advantages of a customer account at a glance:

  • Save your information for faster payment.
  • In your customer account you will find an overview of all your orders, so you never lose track.
  • Track your order on its way from us to you.

Feel free to sign up for our Leif Nelson newsletter. That way you won't miss any more urban streetwear trends and you'll always be up to date when it comes to stylish men's fashion. You can also expect exclusive vouchers and much more.

You will only receive an email newsletter if you have registered for it. Of course, we do not pass on your personal information to third parties. You can also unsubscribe from our newsletter very easily.

I have forgotten the password for my customer account, what can I do?

Have you forgotten your login password? No problem, just click on Forgot password when registering. We will send you a new password to the email address you provided within a few minutes. Log in to your customer account with the new password. You can also change the password again in your customer account.

Order

How can I complete an order online?

You have found an item in our shop that you like and would like to order it.

Simply select the desired size and color of your desired item and place the item in your shopping cart. If you want to continue browsing, you can easily add more items to your shopping cart.

To complete the order, simply go to your shopping cart, where you will see an overview of all the items you have added. The "Next " function will guide you through the ordering process with ease. Once the ordering process is complete, you will receive an order confirmation from us by email with an overview of the items you have ordered.

You can set up a customer account for our online shop or order as a guest.

Can I place an order by phone?

You can only place orders in our online shop online.

How do I know if Leif Nelson has received my order?

After you have completed your order online, you will receive an order confirmation by email. Also check your spam folder to see if the email has ended up there. If you have not received an email, your order has most likely not been received in our system. In this case, please simply contact our customer service at kundenservice@leif-nelson.de.

How do I get a copy of the invoice for my order?

After you have completed your order online, you will receive a copy of your invoice by email.

How do I know what size to order?

Our styles are all slim fit, meaning they are very figure-hugging.

Is there a minimum order quantity?

You are completely free to choose how many items you order. To place an order, it is sufficient to order one item. If the value of your order is over €50, shipping is free, otherwise you pay €3.90 for your package with DHL Standard. You can find more information about shipping options and shipping conditions here .

What can I do if there are problems with my order?

If you have any questions about your order, please feel free to contact our customer service by email at kundenservice@leif-nelson.de or by phone at 02103/9633710.

What should I do if I received an incorrect order?

If you have received an incorrect order, please contact our customer service first. Our colleagues will then take care of your request and send you a free return slip.

What should I do if I received a faulty item?

Quality is our top priority. If you have received a damaged or faulty item, please send a photo of the item and your order number to our customer service. Our colleagues will then deal with your issue promptly and refund your money or send you a new item.

How do I cancel or change an order?

Once you have completed your order, you can no longer change it. Please contact our customer service after completing your order; our team will be happy to help you.

Shipping and tracking

Where is my package?

As soon as your order leaves our warehouse, we will notify you by email. If tracking is possible, this email will also contain a link to our delivery service provider and a tracking number for your shipment, which you can use to check the status of your shipment at any time.

Does the payment method I choose affect the delivery time?

Yes, payment alternatives such as advance payment, instant transfer and PayPal can be processed more quickly. The faster we receive your payment, the faster we can process and ship your order. For payment alternatives such as purchase on account by Klarna, a credit check may be carried out, which may lead to a delay in processing your order.

 

Where can my order be delivered?

Your order can be sent to any shipping address you choose. Private addresses as well as business addresses. It is also possible to ship to a DHL Packstation near you with our partner DHL.

What can I do if my delivery address is different from my billing address?

If your delivery address differs from your billing address, that's not a problem. During the ordering process in our shop, you can enter the information for your billing address and your delivery address separately.

What should I do if my order does not arrive?

Your estimated delivery date can be found in the order confirmation email you received. Please wait until the time stated in the email for your order to arrive.

  • Please also check whether you can track your order online. In the shipping confirmation email you may find a link that shows you where your order is currently located.
  • Please log in to your customer account and check your delivery address.
  • Please also check whether you have already received a notification from our delivery partner. Perhaps your package is already ready for collection or has been left with one of your neighbors.
  • If you have checked all of the above points and your order is still missing, please contact our customer service. You can do this by email or telephone. Please have your order number ready so that we can find an order more quickly and process your request.

payment

What payment alternatives are there?

  • Prepayment
  • Credit card
  • PayPal
  • PayPal Express

You will find more detailed explanations of the individual payment options under the following link .